Introduction
WooYoo is
committed to the
protection of your Personal Data and takes matter of protecting your
privacy as high
priority. This Privacy Statement explains how we protect the privacy
of your Personal Data
under the Personal Data Protection Act 2010 (“PDPA”). Please note
that the Privacy Statement
is streamlined with the common principles of data privacy in most
jurisdictions although
there may be some slight variations due to local requirements.
What Personal Data do we collect?
The types
of Personal Data that we
collect directly from you or from third parties depend on the
circumstances of collection
and on the nature of the service requested or transaction
undertaken. It may include (but is
not limited to):
1. Personal
information that links
back to an individual, e.g., name, gender, date of birth and
personal identification
numbers.
2. Contact
information, e.g.,
address, phone number and email address.
3. Payment
information, e.g., credit
or debit card information, for online payment services, including
the name of cardholder,
card number, billing address and expiry date.
How do we collect your Personal Data?
Your basic
personal data such as
name, unit number, email address and contact number is uploaded on
to the web portal by the
management office or WooYoo during the web portal setup in order to
create an account for
your unit and to email you the username and password. We also
collect your Personal Data as
and when you update your information in the portal.
What do we use your Personal Data for?
We may use
your Personal Data for
the following purposes (“Purpose”):
1. To enable
us to provide our
services and perform our services to you.
2. To be
able to process any
commercial transaction if applicable (e.g., online dues payment,
etc).
3. To send
you promotions and
information on products and activities, offers to upgrade or other
notifications in relation
to the Services that we are providing.
4. To
investigate and respond to
claims from you.
6.
Contacting you for product or
customer satisfaction surveys and market research.
7. For
statistical analysis so that
we can better understand our customers and improve our services to
you.
8. For all
other purposes ancillary
to any of the purposes stated above.
Accessing / Limiting / Correcting / Updating your Personal Data
You may
request to obtain
information of your Personal Data, limit the processing of your
Personal Data and also
update or make amendments to your Personal Data via the portal.
Please note that depending
on the information requested and where permitted by law, a nominal
administrative fee may be
charged. We will endeavor to provide the information back to you as
soon as practicable;
however we also reserve the right to validate all requests for the
authenticity of the
request. We may refuse to comply with data access request in
circumstances as provided by
the law (under section 32 of the PDPA).
Consent
In the
course of WooYoo performing
servicing functions consent will necessarily be implied from you
that they are agreeable to
providing Personal Data in order for WooYoo to provide the requested
or necessary service
and/or product to you. You may stop receiving promotional activities
by unsubscribing from
the mailing list by emailing to us.
To whom do we disclose your Personal Data?
We will not
trade or sell your
Personal Data to third parties. Your Personal Data shall only be
disclosed or transferred
for the fulfillment of the Services. We may disclose your Personal
Data to the following
third parties:
1. Credit
card verification
providers, data warehouse and other third parties in order to
process your commercial
transactions if any.
2. Legal
bodies as permitted or
required by law such as in compliance with a warrant or subpoena
issued by a court of
competent jurisdiction.
3. Our
contractors, service
providers, consultants, auditors and advisors on a need to know
basis.
How long may we retain your Personal Data?
We will not
retain your personal
data longer than necessary for the fulfillment of the Services.
However, relevant Personal
Data may be retained subject to the conditions below:
1. As and when required under legislation.
2. Where legal actions have arisen and are pending.
3. Commercial/ operational purposes of WooYoo.
WooYoo shall take all reasonable steps to ensure that all Personal Data is destroyed or permanently
deleted when no longer required for providing the Services.
Notification of Changes
Please note that this Privacy
Statement may be amended from time to time in accordance to applicable laws and regulations
and such variations may be applicable to you. The latest version of this Privacy Statement will be made available on the portal
Do visit your web portal from time to time for updates on our Privacy Policy.
Contact
For any queries, concerns or complaints in relation to our handling of your Personal Data or
WooYoo Personal Data Protection policies, please contact us at hello@wooyoo.life
